Client Account Representative

Lumina Agency Inc. is seeking a Client Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for clients, ensuring they receive outstanding support while helping maintain long-term business relationships. This is an excellent opportunity for individuals who enjoy working with people, solving problems, and making a positive impact in a fast-paced environment.

Responsibilities

• Build and maintain positive relationships with clients.
• Provide exceptional customer service and account support.
• Understand client needs and offer appropriate solutions.
• Coordinate with internal teams to ensure excellent service delivery.
• Monitor client satisfaction and address inquiries professionally.
• Maintain accurate account records and documentation.
• Contribute to team goals through collaboration and effective communication.

• Strong communication and interpersonal skills.
• Professional and customer-focused attitude.
• Excellent organizational and time management abilities.
• Ability to multitask and adapt in a dynamic environment.
• Problem-solving mindset with strong attention to detail.
• Comfortable working both independently and as part of a team.
• Eagerness to learn and grow professionally.

• Competitive salary ($48,000–$52,000 annually)
• Career growth opportunities
• Professional skills development
• Supportive and collaborative team environment
• Ongoing training and mentorship
• Stable full-time position
• Opportunity to work with a growing company