Client Account Representative
Summary
Serves as the primary client-facing liaison, managing accounts, resolving inquiries, and coordinating with internal teams to ensure customer satisfaction.
Lumina Agency INC is seeking a motivated and professional Client Account Representative to join our growing team. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met while maintaining strong business relationships. You will collaborate with internal departments, provide account support, and help deliver an exceptional customer experience from start to finish.
This is an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a dynamic, team-oriented workplace.
Responsibilities
- Build and maintain strong relationships with new and existing clients.
- Respond to client inquiries with professionalism and efficiency.
- Manage client accounts and ensure accurate documentation.
- Coordinate with internal teams to provide timely solutions.
- Monitor account activity and identify opportunities to improve client satisfaction.
- Maintain detailed records of client interactions and updates.
- Assist with account reviews and follow-up communications.
- Represent the company with professionalism and integrity in every interaction.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Outstanding organizational and time management skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Professional attitude with strong problem-solving abilities.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and as part of a collaborative team.
- Proficiency with basic computer applications and office software.
- Competitive annual salary: $47,000 – $51,000.
- Career advancement and professional growth opportunities.
- Ongoing training and professional development.
- Supportive, collaborative, and inclusive work environment.
- Stable full-time employment.
- Opportunity to work with a growing and respected organization.
- Recognition for performance and contributions.
- Modern workplace focused on employee success.