Client Advocate Support Specialist

Job Description:

Aeronet is seeking a highly organized, proactive Client Advocate Support Specialist to provide day-to day support to the Director, Client Advocate and help to deliver a seamless client experience across the client lifecycle.

A Day in the Life…

• Client Onboarding Support: Support end to end onboarding for new clients including scheduling kickoff meetings and gathering requirements. Maintain onboarding playbooks, checklists and welcome materials to standardize the client experience.
• Performance Metrics Support: Gather and compile key performance indicators in relation to our clients. Support leadership in researching the root causes of performance gaps and tracking corrective action plans.
• Client Business Review Support: Assist in preparing periodic Client Business Reviews. Gather data and insights, capture notes and action items for followup.
• External Business Certification Support: Support the lifecycle management of external business certifications required for client and regulatory obligations (e.g., SAM.Gov, FEMA, FDA, CDP, EcoVadis, State)
• CRM management: Measure and report CRM activity. Analyze and report business activity by varied groups.
• RFP Support: Assist in the preparation and coordination of RFPs, RFIs and RFQs.
• Process Improvement Support: Assist in documenting SOPs and participate in cross-functional process improvement initiatives.