Client AI Solutions Architect
Summary
Client-facing AI/automation consultant at an IT managed services firm: meets with SMB clients to identify workflow inefficiencies, designs practical AI and automation solutions deliverable in 30-90 days, quantifies ROI, and builds repeatable automation services for internal delivery. Office-based in Englewood Cliffs, NJ, roughly 75% client-facing.
Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.
We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.
About the Team:
We are launching a new initiative to offer automation and AI consulting services alongside our traditional managed IT offerings. Because we already maintain trusted relationships with hundreds of organizations, this role has a unique opportunity to bring new capabilities to an established client base.
About the Role:
The AI Solutions Architect / Automation Consultant works directly with clients to identify operational inefficiencies and design practical AI and automation solutions that improve workflows, reduce manual work, and create measurable business value.
This role is approximately 75% client-facing, with the remaining time focused on developing repeatable automation services that can be delivered consistently by our internal teams.
Success in this role requires a different skill set than traditional MSP engineers. We are looking for someone who combines business consulting ability with strong understanding of modern AI and automation tools, and who can translate operational challenges into practical solutions.
The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment. This position represents the beginning of a new service line within our company, creating significant growth opportunities for the individual who helps build and shape it.
The team member will work at our Englewood Cliffs, NJ office, daily and occasionally travel onsite to our clients when needed.
Key Responsibilities
- Meet with clients to understand business processes, inefficiencies, and workflow challenges
- Identify opportunities to improve operations using AI and automation
- Design practical automation and AI-enabled solutions - these should all be INCREMENTAL things that build over time, rather than broad sweeping initiatives. Think implementation within 30-90 days for any solution.
- Translate business problems into structured project scopes and implementation plans – and get buy in from the clients
- Present recommendations to client leadership in clear, business-focused language
- Quantify ROI including time savings, efficiency gains, and cost reduction
- Develop repeatable AI and automation services that can scale across our client base
- Create SOWs, documentation, and delivery frameworks for new services
- Evaluate emerging AI tools and automation platforms for practical client use