Client Billing - Client & Business Support

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.

Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.

With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.




The Responsibilities

The role includes provision of a combination of the following services depending on the employee's specific responsibilities; services include but are not limited to:

• Ensure timely and accurate billing in line with SLAs and assume ownership of assigned legal entities.
• Liaise with Business Analysts, Sales, Contract Administration, Project Managers, and internal/external customers to ensure billing requirements are clearly understood and executed.
• Maintain accurate contract, customer, and billing data within Salesforce, NetSuite, and other operational systems.
• Produce accurate, complete, and error-free invoices in accordance with contractual and regulatory requirements.
• Ensure all work is delivered in accordance with approved process documentation, controls, and monthly close timelines.
• Support indirect tax and VAT compliance activities by providing timely and accurate billing inputs.
• Review contracts, purchase orders, and customer documentation to ensure billing accuracy and compliance.
• Investigate and resolve billing queries, disputes, and invoice rejections in a timely manner.
• Partner with Credit & Collections teams to support collections and resolve billing-related issues impacting cash flow.
• Perform billing reconciliations and validate invoice data to ensure completeness and accuracy.
• Support month-end and quarter-end close activities, including reporting and audit requirements.
• Monitor billing queues and proactively identify risks to billing timelines and revenue recognition.
• Drive process improvements, standardization initiatives, automation opportunities, and operational excellence projects.
• Develop and maintain process documentation, SOPs, desktop procedures, and training materials.
• Provide guidance and knowledge sharing to new team members and support cross-training initiatives.
• Ensure adherence to internal controls, SOX requirements (where applicable), and company policies.
• Participate in UAT testing, system enhancements, and transformation projects impacting billing operations.
• Prepare and analyze billing metrics, KPI reports, and management information required by leadership.
• Identify and escalate operational issues, system defects, and process risks in a timely manner.
• Support internal and external audits by providing required documentation and explanations.

Quality and Adherence to Standards

• Billing activities are completed accurately and within agreed SLAs.
• Ensure compliance with company policies, contractual terms, tax regulations, and operational controls.
• All invoices are reviewed for accuracy and completeness before release to customers.
• Maintain high levels of billing data integrity across systems.
• Timely and accurate dispatch of invoices through customer-preferred channels (email, EDI, customer portals, courier, etc.).
• Conduct peer reviews and provide sign-off support where required.
• Escalate issues, risks, and SLA breaches proactively.
• Maintain detailed documentation and audit trails for all billing transactions.
• Demonstrate strong attention to detail and commitment to quality.
• Contribute to continuous improvement and process optimization initiatives.
• Meet productivity, accuracy, and customer satisfaction targets.
• Ensure compliance with applicable accounting, tax, and regulatory requirements.

Key Relationships

• Internal Relationships

• Sales
• Professional Services Operations
• Contract Administration
• IS Service Desk / IT Support
• Revenue Accounting / RTR
• FP&A
• Credit & Collections
• Legal & Compliance
• Tax Team
• Project Managers
• Customer Success / Account Management
• Master Data Management Teams

• External Relationships

• Teciem Customers
• Customer Accounts Payable Teams
• Auditors
• Tax Consultants and Advisors
• Third-Party Billing Service Providers (where applicable)

Required Skills, Knowledge & Experience

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related discipline. MBA Finance, CA Inter, CMA/ICWA Inter, or equivalent professional qualification preferred.
• Typically 6-8 years of experience in Billing, Order-to-Cash (O2C), Accounts Receivable, or Revenue Operations.
• Strong understanding of billing processes, invoicing controls, contracts, and customer billing requirements.
• Experience working in shared services, global business services, or multinational environments.
• Hands-on experience with ERP systems such as NetSuite, Oracle, SAP, Dynamics, or equivalent.
• Experience using CRM systems such as Salesforce.
• Strong Excel and MS Office skills, including data analysis and reporting capabilities.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to prioritize work and manage multiple deadlines within a fast-paced environment.
• Strong stakeholder management and customer service orientation.
• Experience supporting audits, compliance requirements, and internal controls.
• Knowledge of indirect tax/VAT/GST invoicing requirements across multiple jurisdictions is desirable.
• Experience in process improvement, transformation initiatives, and automation projects.
• Ability to identify risks and drive issues to closure with minimal supervision.
• Sound decision-making, critical thinking, and commercial awareness.
• Strong controls mindset and commitment to process compliance.
• Ability to mentor junior team members and contribute to team development.
• Experience with KPI tracking, reporting, and operational performance management.
• Continuous improvement mindset with focus on efficiency, quality, and customer satisfaction.

Preferred Skills

• Knowledge of SaaS, software licensing, maintenance, subscription, and professional services billing.
• Exposure to international billing, multicurrency invoicing, and intercompany transactions.
• Experience with automation tools, workflow management systems, or Power Automate.
• Understanding of revenue recognition principles and Order-to-Cash processes.




Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.

We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.

We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.