Client Budget Manager

Agency:

Flywheel

Job Function:

Finance

Job Subfunction:

Finance Management

Job Description:

About Flywheel

Flywheel’s suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Role

We are looking for a Budget Project Manager to lead account management responsibilities and nurture client relationships. This opportunity is for someone who is excited to own all steps post closed/won opportunities including engagement onboarding, invoicing, purchase order management, resolving client requests, and collections. We are looking for an innovative individual to implement scalable solutions that proactively avoid disruptions in attaining payment for our services and provide best-in-class client experience supporting client retention. This role will be involved with onboarding clients for multiple brands, working with various internal teams to coordinate client launches, and track expected level of data tracking and fulfilment for invoicing and payment receipt.
The successful applicant will have great aptitude in building and maintaining customer relationships, be an inquisitive self-starter, have attention to detail, possess excellent planning and leadership abilities. An ideal candidate will be willing to wade into complex and sometimes not clearly defined processes to develop problem-solving strategies for our clients and successfully negotiate internal teams to action those strategies.

What You Will Do:
Serve as the point of contact for clients in your portfolio

Connect, consult, and own the financial relationship with customers

Understand customer requirements and needs to offer suitable solutions

Liaise with clients at a senior level on day-to-day basis

Generate monthly invoicing for clients in your portfolio

Define PO Management workflow and track compliance to client POs

Monitor client procurement system (Ariba, Coupa, Tungsten, etc) for order/payment status and resolve errors

Cross-references customer SOWs/Authorizations to POs and invoicing needs (by platform, geography, revenue stream, etc.)

Review invoices with customer to ensure accuracy so rapid payment received; otherwise resolves for payment

Monitor invoices to ensure customer payment within terms, work with customer to resolve billing disputes. Maintain accounts receivable KPIs

Lead monthly client touchpoints, preparation of materials and follow-up actions.

Maintain client required reporting/ trackers

Resolve issues to maintain and strengthen customer trust

Conduct performance evaluation using key metrics

Provide feedback and counsel to account team to meet objectives

Acts as the client’s representative to ensure their needs are met with a focus on improving the customer experience

Ensure timely delivery of requests to clients

Build client social network for purpose of documenting POC for each aspect of commercial relationship

Create process and end-user documentation that can be shared with team

Communicate overall quarterly/annual progress to senior management and external stakeholders


Who You Are:

Seven (7) years of proven experience as an Account Manager or similar position

Outstanding organizational, customer service, and leadership skills

Excellent communication and ability to build strong interpersonal skills with aptitude for fostering long-term relationships

Passion for leadership and bringing a team together

Able to analyze problems and strategize better solutions

Excellent analytical skills with ability to reconcile multiple data sets

Ability to multitask in a fast-paced environment, prioritize, and manage time efficiently

Demonstrable experience in negotiation and meeting client requirements

Knowledge of performance evaluation techniques and metrics

Self-motivated, able to work independently, and able to take initiative without always being directed

Proficiency in Microsoft Office and SAP

Working knowledge of eCommerce industry

Knowledgeable of sales process from initiation to close

Good written and oral communication skills


Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Competitive paid time off, including annual leave plus paid public holidays

Great learning and development opportunities

Benefits that help you live your best life

Parental leave and benefits

Volunteering opportunities

If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.

So you know: The hired candidate will be required to complete a background check

Learn more about us here: Life at Flywheel


The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.
For more information about what data we collect and how we use it, please refer to our Privacy Policy.

We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team. This position is for an existing vacancy.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

Please note,?we do not accept unsolicited resumes from 3rd party Recruitment Firms. 



Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: