Client Care Associate
Job Title: Client Care Associate
Location: Open to Remote or Hybrid
Department: Client Care
Reports To: Manager of Client Care
Company: Forever, Inc. ()
About FOREVER
At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations. As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We’re on a mission to build a company that serves people and families for generations.
Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.
About the Role
FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.
Key Responsibilities
- Deliver exceptional client support across phone, email, and chat channels
- Troubleshoot software and service issues across web, mobile, and desktop applications
- Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
- Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
- Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
- Contribute to usability testing and continuous improvement initiatives
- Responsible for all other duties as assigned