Client Care Coordinator

Overview

About the Role:

We are seeking an organized, proactive Client Care Coordinator to manage client care plans, oversee caregiver scheduling, and ensure exceptional service delivery. The ideal candidate brings a blend of detail-oriented scheduling expertise and strong interpersonal skills, ideally gained within a home care or healthcare setting.

Key Requirements:

• Bilingual Proficiency: Fluent in both English and Spanish (verbal and written) is required.

• Core Competencies: Strong organizational skills, clear communication, and proven scheduling ability.

• Experience: Background in healthcare coordination, home care, or medical office administration is preferred.

• Availability: Ability to work the standard weekday schedule and commit to the required weekday and monthly weekend on-call rotations.

Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Includes participation in a weekday on-call rotation and one weekend on-call per month)

This is a fully in person position. Must be bilingual in Spanish and English.

CBH1

Responsibilities

Staffing Coordination:

• Assist in the scheduling and coordination of caregivers to meet the needs of clients.
• Ensure all shifts are covered in a timely and efficient manner, minimizing disruptions to client care.
• Maintain accurate and up-to-date records of caregiver availability, client schedules, and service delivery.
• Collaborate with caregivers to understand their availability and preferences to optimize scheduling.

Client Care Management:

• Serve as a secondary point of contact for clients and their families, addressing inquiries and concerns promptly and professionally.
• Conduct regular check-ins with clients to assess their satisfaction and address any issues related to care services.
• Assist in coordinating client intake and onboarding processes, ensuring all necessary documentation is completed and accurate.
• Monitor and ensure the quality of care provided to clients, implementing improvements as needed.

Administrative Support:

• Support the Client Care Manager or Branch Manager in day-to-day administrative tasks and compliance with company policies.
• Prepare and maintain accurate reports and records related to client care, staffing, and branch operations.
• Assist in the development and implementation of operational policies and procedures to enhance service delivery.
• Help manage office supplies and ensure the office environment is organized and professional.

Team Collaboration:

• Work closely with the Client Care Manager, Branch Manager, and other team members to ensure alignment of branch activities with regional goals and objectives.
• Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.
• Provide support to caregivers, ensuring they have the resources and information needed to deliver high-quality care.
• Participate in team meetings and training sessions to stay informed about company updates and best practices.

Compliance and Reporting:

• Ensure compliance with all regulatory requirements and company policies related to client care and staffing.
• Monitor and report on key performance indicators, including client satisfaction, caregiver performance, and operational efficiency.
• Address any compliance issues promptly and effectively, implementing corrective actions as necessary.

Qualifications

• Associate’s degree in Healthcare Management, Business Administration, or a related field; relevant experience may be considered in lieu of a degree.
• Minimum of 2-3 years of experience in a client care or staffing coordination role within the home care or healthcare industry.
• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities effectively.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, caregivers, and staff.
• Proficiency in scheduling software and other relevant technology.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
• Strong problem-solving skills and attention to detail.

Key Competencies:

• Client-focused care
• Staffing coordination
• Administrative support
• Communication and interpersonal skills
• Organizational and time-management skills
• Problem-solving and attention to detail