Client Care Specialist
Title: Client Care Specialist
About the Role: We are seeking a mature, professional, and self-motivated Client Care Specialist to join our team. As the first point of contact for our clients, you play a vital role in creating a welcoming, respectful environment. This position is perfect for someone who balances strong interpersonal skills with a high level of detail-orientation and a "proactive" mindset.
You won't just be answering phones; you will be a guide for our clients—helping them navigate paperwork, understanding their insurance benefits, and ensuring their journey with our counselors is seamless and positive.
Requirements:
- Age/Maturity: Must be at least 18 years of age with a mature, professional demeanor.
- Experience: Proven experience working with the public; experience in a healthcare or clinical setting is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite and Google Workspace. Ability to learn and navigate EHR systems and virtual platforms like Clocktree.
- Soft Skills: Exceptional interpersonal skills, problem-solving abilities, and the ability to handle sensitive information respectfully.
- Reliability: A track record of punctuality and the flexibility to work two evening shifts (until 8:00 PM) per week.
- Compliance: Must maintain a current enhanced background check and adhere to all reporting protocols (including abuse reporting per Policy #320).
Schedule
Business hours are 8am-8pm Monday-Thursday, 8am-6pm Friday. Schedule to be determined by Office Manager, some evening shifts will be required.
Supervised by: Office Manager
Location: Rexburg office, with occasional meetings in Idaho Falls
Summary of Benefits:
- Medical Insurance paid for by company for full time employees
- Dental Insurance is available
- Vision Insurance is available
- Simple IRA with 3% company match
- Life Insurance options
- Sterling Medical Membership provided for fulltime employees (and family)
- CEU membership provided for fulltime employees
- Loan repayment program