Client Care Support Specialist - Overnight (Contract)

Night Client Care Specialist

About the Position & Its Impact

The Night Client Care Specialist – is a front-line presence responsible for supporting clients, families, and referral partners while overseeing overnight program operations. This role works closely with Clinical and Programming teams to ensure safety, continuity of care, and a grounded therapeutic environment.

At night, the work matters differently. You are the steady calm when clients feel vulnerable, the reassuring presence when emotions surface, and the protector of a space where healing continues even while the world sleeps. Your care, attentiveness, and composure directly impact how safe, supported, and respected clients feel during some of their most tender moments.

Shift Details: Sunday and Monday Nights 5:30pm-8:30am

About the Day-to-Day in This Role

• Serve as the overnight point of support for clients, providing supervision, guidance, and calm problem-solving when needs arise
  
• Respond to crises or emergent situations using sound judgment, de-escalation skills, and established protocols
  
• Lead or support group activities and psycho-educational programming as needed, helping maintain consistency and flow of the program schedule
  
• Welcome and orient new clients, ensuring they feel informed, grounded, and supported upon arrival
  
• Maintain a safe, welcoming, and orderly environment through routine room checks, safety rounds, and facility upkeep
  
• Communicate client needs and observations to therapists and the clinical team through daily check-ins and documentation
  
• Complete nightly operational responsibilities including checklists, tours, preparation for openings and closings, and on-call phone coverage
  
• Provide transportation support for appointments or emergencies when required
  
• Actively model and uphold Onsite’s ANCHOR values, serving as a culture keeper who fosters dignity, trust, and emotional safety
  
• Collaborate with team members across departments to support the broader vision and strategic goals of the organization