Client Communications Specialist (CCS) - REMOTE POSITION
Summary
Handles client calls, schedules veterinary appointments, and provides updates using medical systems in a fast-paced animal hospital environment.
Summary:
The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.
Responsibilities:
- Schedule appointments for various Specialty Services using the Cornerstone system
- Triage urgent calls efficiently and effectively
- Process referral calls from outside veterinarians and clients
- Answer phones and direct calls appropriately
- Respond to internal and external clients in a respectful, friendly, and thorough manner
- Provide clients with status updates and patient information
- Maintain a detailed-oriented approach while multitasking in a fast-paced environment
Qualifications:
- Knowledge of medical terminology is preferred
- Minimum 1-2 years of veterinary medical office experience is required
- Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
- Speed typing skills of 40+ wpm required
- Ability to provide consistent and exceptional customer service
- Pleasant speaking voice
- Articulate, dependable, hardworking, compassionate, and flexible with scheduling
- Proven experience in a detail-oriented environment
Schedule/Shift:
- 12PM-8PM - Monday, Friday and Saturday
- 10AM-6PM - Tuesdays
- 8AM – 4PM - Sundays
- Days OFF Wednesdays and Thursdays
Location: REMOTE
This is a REMOTE position, but we are only hiring from the following states for this position:
- New Jersey
- Connecticut
- Florida
- Maryland
- Georgia
- Illinois
- Massachusetts
Excellence in veterinary medicine since 1910. AMC Offers:
A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.
Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT
A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.
A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
- Which of the below states do you currently reside in? choose one
- Have you worked as a Veterinary CSR (veterinary receptionist), Veterinary Coordinator or Veterinary Assistant in a veterinary hospital before? choose one
- How many years of veterinary reception or veterinary service coordination/scheduling experience do you have working in a veterinary hospital? choose one
- Are you legally authorized to work in the United States without restrictions? choose one
- LinkedIn Profile optional
- Website optional
- If you provided a phone number, do you consent to receiving follow-up communication via text message (or SMS message) regarding your application status? choose one
- How did you hear about us? choose one
- Minimum salary required?
- Are you able to work overtime? choose one
- Are you 18 years old or over? choose one
- Are you fluent in any foreign language? optional
- Have you ever been in the US Military? choose one
- If you have been in the US Military (answered yes to the question above), what branch did you serve in? choose one · optional
- Have you ever been known by another name? If so, please let us know what name you are also recognized or previously known by? optional
- Names of any relatives or friends employed by AMC? optional
- I certify that the information contained in this application is correct to the best of my knowledge. I authorize investigation of all matters contained in this application, and authorize all parties named in this application to release information to the Schwarzman Animal Medical Center. I further agree that any misleading or false statements would be cause for rejection of this application or would be sufficient cause for termination. I understand that any offer of employment with the Schwarzman Animal Medical Center is contingent upon the investigation of this application, including a reference check, and satisfactory completion of the orientation period of employment. I understand that this application is not intended to be a contract of employment. I further understand that my employment may be terminated at will by the Schwarzman Animal Medical Center at any time, for any reason not prohibited by law, and that no Schwarzman Animal Medical Center official has the authority to enter into a contractual oral agreement. choose one