Client Community Manager

Requirements

• Strong hands-on B2B marketing execution experience
• Experience with LinkedIn and social engagement strategies
• Experience organizing webinars / events
• Ability to coordinate multiple stakeholders
• Strong communication and relationship-building skills
• Highly proactive - does not wait for instructions
• Strong communicator - comfortable reaching out to clients directly
• Sales-oriented - able to engage, convince, and activate people
• Persistent - follows up until things get done
• Organized - manages multiple activities simultaneously
• Comfortable with ambiguity and fast execution

Responsibilities

1. Social Engagement & Activation
- Grow CLARITY's presence and following on social media (LinkedIn, Instagram) through active engagement: commenting, reposting, replying, direct outreach
- Seed and join relevant conversations on external platforms like Reddit, Threads, industry groups
- Place team-produced content where it earns discussion and reach
- Turn that activity into quality website traffic

2. Events
- Plan and run webinars, roundtables, and CLARITY's presence at industry events
- Drive attendance and keep engagement going after the event
- Work closely with sales to convert attendees into MQLs

3. Customer Advocacy
- Identify and activate reference clients
- Coordinate case study data collection with Sales and Delivery
- Engage clients in webinars, testimonials, events, and community

4. Community Development
- Grow and strengthen CLARITY's existing expert community
- Work with internal experts and product stream owners to source engaging content for the community
- Organize discussions, sessions, and interactions that keep members active and coming back
- Personally engage clients, prospects, and SAP representatives