Client Concierge (Full-Time)

In addition, Client Concierge are expected to:

• Deliver a warm, professional, and luxury client experience from initial inquiry through checkout

• Manage appointment scheduling, confirmations, rescheduling, and client communications

• Maintain accurate, organized, and confidential client records

• Ensure all required intake forms, consent documents, and treatment records are completed appropriately

• Answer phone calls, emails, text messages, and online inquiries promptly and professionally

• Prioritize and manage multiple tasks and competing demands in a fast-paced front-office environment without sacrificing accuracy or client experience

• Convert inbound inquiries and leads into booked appointments and completed treatments, following up proactively to close the loop on interested clients

• Support client retention through follow-up communications and appointment management

• Assist with retail sales and promotional initiatives

• Coordinate provider schedules and optimize appointment flow

• Maintain a polished, organized, and welcoming front-office environment

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred

• Minimum of 1-2 years of customer service, administrative, hospitality, concierge, or front desk experience preferred

• Experience with scheduling software, electronic records systems, POS platforms, and Google workspaces preferred

• Bilingual candidates preferred, but not required