Client Concierge - Receptionist

Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.

DUTIES AND RESPONSIBILITIES

• Greet and check in visitors, clients, and vendors in a courteous and professional manner

• Answer and direct incoming phone calls, including crisis or after-hours inquiries

• Monitor facility entry points to ensure safety, security, and compliance with visitation policies

• Verify visitor credentials and maintain accurate visitor logs

• Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)

• Support admissions team by collecting basic client information and notifying appropriate staff of arrivals

• Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals

• Perform administrative tasks such as filing, data entry, and organizing paperwork

• Coordinate communication between departments during evening hours

• Maintain cleanliness and organization of the reception area

• Assist with light clerical duties as needed

SKILLS AND COMPETENCIES

• Compassionate and nonjudgmental approach toward individuals in recovery

• Strong organizational and multitasking abilities

• Conflict resolution and de-escalation skills

• Attention to detail and accuracy

• Professional demeanor and appearance

WORK ENVIRONMENT

• Fast-paced healthcare setting with frequent interaction with clients in early recovery

• May involve exposure to emotionally intense situations

• Requires sitting, standing, and occasional light lifting