Client Coordinator (32711)

At MES, we know that great service starts with great people.

As a Client Coordinator, you'll help connect clients with the information and support they need while keeping critical processes moving behind the scenes.

This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team, build meaningful relationships, and develop valuable administrative and customer service skills in a healthcare-focused environment. The schedule for this role is Monday through Friday, 12:00pm-8:30pm EST.

If you're organized, detail-oriented, and passionate about helping others, we'd love to meet you.

Responsibilities may include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.