Client Data Manager - Transit Homeless Outreach

About Us

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!

DUTIES & RESPONSIBILITIES:

Responsible for all aspects of overseeing and supporting the program- wide case management databases. Also include serving as a program liaison for various client databases, and assisting with data quality assurance processes. Databases include, AWARDS, DHS CARES, and MTA Homeless Database

Responsibilities include:

• Develop and distribute targeted materials to staff covering basic training, policies and procedures, and related topics

• Conduct regular introductory trainings for new program staff, and ongoing specialized trainings for more advanced AWARDS and CARES

• Facilitate technical assistance for database users

• Customize database functionalities as necessary to ensure maximum efficiency and effectiveness of use

• Assist with the preparation of program reports comparing key data from the case management database to internal monthly reports. Program reports may include daily data reports, on-going placement tracking reports, monthly BRC reports, quarterly DHS reports and other reports as needed by either the funder or BRC.

• Perform other related duties as assigned

QUALIFICATIONS:

• Bachelor's degree.
• Excellent organizational and time management skills, with attention to detail, accuracy and pacing.
• Superior computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease; knowledge of statistical software (e.g., SPSS) is a plus.
• Strong written and verbal communication skills.
• Interest in issues relating to homelessness, mental health and/or substance abuse.
• Work requires continual attention to detail in managing data, processing information and establishing priorities.

Benefits

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
• 403(b) retirement plan with BRC matching contributions
• Tuition assistance and a variety of career development and training opportunities
• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
• Free resources for legal, financial, and personal support