Client Delivery Manager

<p><b><span style="font-family:Calibri;font-size:14px;">Group Company:</span></b><span style="font-family:Calibri;font-size:14px;"> 2X Marketing</span></p><p class="Designation"><b><span style="font-family:Calibri;font-size:14px;">Designation:</span></b><span style="font-family:Calibri;font-size:14px;"> Client Delivery Manager</span></p><p class="Office Location"><b><span style="font-family:Calibri;font-size:14px;">Office Location:</span></b><span style="font-family:Calibri;font-size:14px;"> Kuala Lumpur (Office) | EMEA Shift: 4:00 PM to 1:00 AM</span></p><p></p><p></p><p class="MsoListParagraphCxSpFirst" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-indent:-31.5pt;line-height:115%;"><b><span lang="en-gb" style="font-size:11pt;line-height:115%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;">Role Overview</span><br /></span></b><span lang="en-gb" style="font-size:11pt;line-height:115%;font-family:Karla;color:#000000;" xml:lang="en-gb"><br /><span style="font-family:Calibri;"> As a Client Delivery Manager, you are accountable for day-to-day delivery execution across your assigned client accounts. You coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with consistency, quality, and operational discipline while aligning to established delivery standards and client objectives. This role combines project management, delivery coordination, and execution oversight. You maintain delivery hygiene, manage timelines and dependencies, identify risks early, and ensure operational visibility across client programs. You partner closely with Client Partners, Client Success Managers, and functional teams to deliver predictable client outcomes.</span><br /><br /><b></b></span></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-indent:-31.5pt;line-height:115%;"><b><span lang="en-gb" style="font-size:11pt;line-height:115%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;">Key Responsibilities</span><br /><br /></span></b></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and escalate risks with context and recommendations before they impact client satisfaction or health scores.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.</span><br /><br /></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;text-indent:-31.5pt;line-height:150%;"><b><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;">Qualifications</span><br /><br /></span></b></p><p><b></b></p><b></b><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb"> 4</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">–</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;">8+ years in project, delivery, or program management.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Strong stakeholder management skills.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Client-facing experience.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Experience coordinating cross-functional teams.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Excellent communication skills.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Experience managing timelines, risks, and dependencies.</span></span></p><p></p><p class="MsoListParagraphCxSpMiddle" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;" xml:lang="en-gb"><span style="font-family:Calibri;"> Experience with project management tools.</span></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"></p><p class="MsoListParagraphCxSpLast" style="margin-top:0in;margin-right:0in;margin-bottom:8pt;margin-left:13.5pt;text-align:justify;line-height:150%;"><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb">•</span><span lang="en-gb" style="font-size:11pt;line-height:150%;font-family:Calibri;color:#000000;" xml:lang="en-gb"> Ability to manage multiple concurrent projects</span><span style="font-size:11pt;line-height:150%;font-family:Karla;color:#000000;"></span></p><p></p><p></p>