Client Delivery Manager

<div class="SCXW76332555 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;"><div class="OutlineElement Ltr SCXW76332555 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW76332555 BCX8" style="margin-top:auto;margin-bottom:auto;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:10pt;line-height:16px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;font-weight:bold;">About 2X:</span><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:10pt;line-height:16px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;"> </span><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:11pt;line-height:18px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;">2X is redefining how marketing gets done through a scalable, flexible, and deeply embedded </span><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:11pt;line-height:18px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;">Marketing as a Service (</span><span class="NormalTextRun SpellingErrorV2Themed SCXW76332555 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;">MaaS</span><span class="NormalTextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;">)</span></span><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:11pt;line-height:18px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;"><span class="NormalTextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;"> model. We partner with some of the world’s leading B2B organizations to accelerate growth, improve operational efficiency, and drive measurable business outcomes. Our teams function as true extensions of our clients' marketing organizations — integrating strategy, execution, and data-driven decision making to create </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW76332555 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;">lasting</span><span class="NormalTextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;"> impact.</span></span><span class="EOP SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:11pt;line-height:18px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW76332555 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW76332555 BCX8" style="margin-top:auto;margin-bottom:auto;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW76332555 BCX8" style="margin:0px;padding:0px;font-size:10pt;line-height:18.4px;font-family:Arial, 'Arial_EmbeddedFont', 'Arial_MSFontService', sans-serif;font-weight:bold;"><br /></span></p><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Role Overview</span></p><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;">As a Client Delivery Manager (CDM), you are accountable for day-to-day delivery execution across your assigned client accounts. You coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with consistency, quality, and operational discipline while aligning to established delivery standards and client objectives.</p><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;">This role combines project management, delivery coordination, and execution oversight. You maintain delivery hygiene, manage timelines and dependencies, identify risks early, and ensure operational visibility across client programs. You partner closely with Client Partners, Client Success Managers, and functional teams to deliver predictable client outcomes.</p><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><br /></p><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Key Responsibilities</span></p><ul class="_93e03dbb fdf538dc f530d4d3" style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;list-style:disc;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and escalate risks with context and recommendations before they impact client satisfaction or health scores.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.</li></ul><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><br /></p><p style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><span style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;font-weight:600;">Qualifications </span></p><ul class="_93e03dbb fdf538dc f530d4d3" style="margin:0px;padding:0px;border:0px;font-size:14px;font-family:'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Ubuntu, Oxygen, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';vertical-align:baseline;list-style:disc;color:rgba(0,0,0,0.9);white-space:pre-wrap;"><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">4–8+ years in project/delivery/program management</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Strong stakeholder management</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Client-facing experience</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Experience coordinating cross-functional teams</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Excellent communication</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Experience managing timelines, risks and dependencies</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Experience with project management tools</li><li style="margin:0px;padding:0px;border:0px;font-family:inherit;vertical-align:baseline;">Able to manage multiple concurrent projects</li></ul></div></div><p></p>