Client Delivery Manager

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Day in the life

Provide day to day contracted services to external clients. Contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services. Leading the delivery of the customer contract and relationship as a strategic partner to meet contractual obligations and provide best in class service delivery operations. Driving contractual performance measures and operational profitability. Overall function/account governance and adherence. Responsible for business unit compliance with organizational policies and local regulations, this includes the successful implementation and execution of the business continuity plan (BCP).

Duties and responsibilities

• Manages complex projects and/or programs that align with client expectations and business needs.
• Projects may include multiple disciplines and/or significant business process re-engineering efforts.
• Manages cross-functional team of 5-10 operations roles.
• Organizes project and program activities that require interdepartmental meetings and communication.
• Ensures completion of the program/project on schedule and within budget constraints.
• Directs the activities of project support staff, project managers, and sub-contractors.
• Ensures appropriate resources are allocated and maintained to facilitate the successful completion of the project.
• Coordinates priorities between projects or within a program that requires critical thinking and complex problem solving.
• Communicates project scope, goals, and responsibilities to project teams.
• Establishes clear stakeholder expectations and requirements.
• Monitors performance in project and program control activities.
• Develops and distributes reports related to project activities, general project management, and financial issues.
• Complies with all policies and standards.

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Utilizing analytical ability to solve problems and make recommendations.
• Solves complex problems; takes a broad perspective to identify innovative solutions.
• Interprets internal or external business issues and recommends best practices.
• Participates in the definition of the business strategy along with the clients and the upper managers.
• Generates reports on performance measurement and Key Performance Indicators (KPIs) to facilitate business decisions.

Interpersonal Skills

• Works independently, with guidance in only the most complex situations.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
• Uses clear communication skills to influence others, including senior leadership.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.