Client Engagement Manager
The Client Engagement Manager will work to cultivate and maintain strong client relationships, surpassing client expectations by tailoring services to their unique needs. Ensure effective client communication and foster client satisfaction through proactive engagement and timely issue resolution. Build and nurture long term relationships with clients by understanding their needs and delivering exceptional service. Collaborate on contract renewals, resolve client issues promptly, and maximize revenue through upselling opportunities. Engage in strategic planning to align client services with business objectives and drive continuous improvement.
Responsibilities:
- Cultivate and maintain strong relationships with existing clients ensuring the clients' perception of value provided by Creation is surpassed
- Understand the unique needs and objectives of each client to tailor our services to meet their requirements
- Collaborate with clients to negotiate terms and conditions for contract renewals
- Collaborate with internal teams to resolve client-related problems and ensure client satisfaction
- Contribute to revenue growth by identifying upselling and cross-selling opportunities and successfully closing additional service contracts with existing clients
- Gather and analyze client feedback to identify areas for improvement and enhance the client experience
- Provide insights and recommendations for service enhancements
- Maintain accurate and up-to-date client records, contracts, agreements, and ensure that the CRM and filing systems are consistently updated for all client projects
- Maintain a long term relationship with the client
- Prepare regular reports on contract renewals, client satisfaction, and revenue growth
- Achieve a high rate of contract renewals by proactively managing the renewal process and addressing client concerns effectively
- Maintain and improve client satisfaction levels through consistent communication, issue resolution, and relationship-building efforts
- Provide insights into performance trends and recommend adjustments to strategies as needed
- Staying up to date on all legislative, compliance, tax, and legal requirements, and ensuring clients are informed of their obligations
Requirements
Experience
and education
- Experience in client relations and business development
- Degree qualified
in business administration, compliance, or relevant field
- 10+
years working in corporate services or professional services within UAE,
KSA
- Proven
operational, project management and customer support record for 10+ years
- Proficiency in MS Office and CRM software (e.g. Zoho)
- UAE, Saudi Arabia and wider GCC
market knowledge
- Experience
in meeting sales and departmental targets
Benefits
Benefits
- Performance-based bonuses & participate in profit share scheme
- Eligibility to be part of CBC equity plan
- Attractive salary package, commission structure & exclusive discounts
- Training & development opportunities
- VIP access to networking events
- Excellent health package & additional benefits
- Team building & social activities