Client Engagement Manager, IT

POSITION TITLE:

Client Engagement Manager

REPORTING TO:

Vice President, Information Technology Solutions & Services

SUMMARY:

The Client Engagement Manager is responsible for driving new business growth by selling managed IT solutions such as network management, cybersecurity, cloud services, help desk support, and disaster recovery. This role requires a consultative approach, strong technical understanding, and excellent relationship-building skills

DUTIES & RESPONSIBILITIES:

Prospecting & Lead Generation

Identify and target new business opportunities through networking, referrals, and digital campaigns.
Conduct market research to understand client IT environments and pain points.

Consultative Selling

Meet with potential clients to assess IT needs and challenges.
Present and promote managed IT services, including cloud solutions, security, and infrastructure management.
Prepare proposals, marketing material & conduct product demos

Account Management

Build and maintain strong relationships with clients to ensure retention and upsell opportunities.
Work with Sales Engineers & Production Support Staff to maintain high customer satisfaction

Sales Strategy & Execution

Develop and execute strategic sales plans to meet or exceed revenue targets.
Collaborate with marketing & technical teams for campaigns & solution delivery.

Ensure smooth onboarding with service delivery teams.

Product Catalog Development

Participate in the design and business case analysis of new products and services

Reporting

Maintain accurate records in CRM
Provide regular sales forecasts and pipeline updates.

Qualifications

Experience:

2+ years in B2B sales, preferably in IT services, SaaS, or technology solutions.
Proven track record of meeting/exceeding sales targets.

Skills:

Solid understanding of IT services (cloud, cybersecurity, infrastructure).
Excellent communication, negotiation, and presentation skills.
Familiarity with CRM tools

Education:

Bachelor’s degree/diploma in Business, Marketing, or related field preferred.

Compensation

A combined compensation of Base + Incentive pay. Base salary $80,000.

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.