Client Experience Coordinator

The Client Experience Coordinator is the welcoming face of SCCS, responsible for delivering a warm, concierge-level experience to every client and visitor from the moment they walk through the door. This position focuses exclusively on the in-person client experience: greeting clients, attending to their comfort, collecting co-pays, and gathering consent forms and other required documents, all while maintaining client confidentiality and privacy within the behavioral health setting. This position does not schedule appointments, verify insurance eligibility, or conduct referral follow-up; those functions are handled by the Centralized Call Center, and the Client Experience Coordinator warmly transfers those calls. The Client Experience Coordinator must possess the ability to communicate effectively with clients, staff, community partners and all stakeholders both by phone and in person, and must comply with all guidelines for various contracts, county and state guidelines and legal/ethical standards.