Client Experience & Events Coordinator

We're looking for an energetic, detail-oriented, and relationship-driven Client Experience & Events Coordinator to create exceptional experiences for visitors to our Chicago Inspiration Center in the heart of Fulton Market. Our Chicago location welcomes local, regional, and national guests and serves as an important expression of the KI brand. In this highly visible role, you'll help ensure every client visit, showroom tour, event, and interaction is engaging, seamless, and memorable. The salary range for this position is between $28-34/hour based on candidate skillset and experience.
If you enjoy building relationships, planning events, creating welcoming environments, and working at the intersection of design, hospitality, and business, we'd love to hear from you.
What You'll Do
Deliver Exceptional Client Experiences

Welcome clients, dealers, designers, architects, and guests to the Inspiration Center
Coordinate and prepare for client visits, meetings, tours, and presentations
Create personalized experiences through thoughtful planning, hospitality, and attention to detail
Assist with showroom tours and product demonstrations
Coordinate presentation materials, digital signage, and visitor communications
Anticipate client needs and proactively resolve issues
Manage client gifts and showroom sample requests

Plan and Execute Memorable Events

Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities
Partner with sales, design, and marketing teams to deliver impactful experiences
Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities
Support KI's presence at trade shows and industry events
Assist with the annual Fulton Market Design Days experience

Serve as a Brand Ambassador

Maintain an organized, welcoming, and inspiring showroom environment
Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations
Manage product libraries, sample inventory, and showroom resources
Coordinate showroom schedules, tours, and appointments
Gather visitor insights and share recommendations to continually enhance the customer experience

Support Business Operations

Provide administrative support to local sales and leadership teams
Manage budgets, invoices, expense reports, and reporting metrics
Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity

What We're Looking For
Required Qualifications

Associate's or Bachelor's degree in Interior Design, Business Administration, or a related field
2 to 5 years of experience in a client-facing role
Strong organizational skills and exceptional attention to detail
Outstanding verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite

Preferred Qualifications

Event planning or coordination experience
Commercial furniture, architecture, design, or related industry experience
Salesforce experience
Passion for hospitality, client service, and creating memorable experiences

What Makes You Successful

You naturally make people feel welcome.
You're highly organized and thrive on details.
You enjoy planning and coordinating events.
You're creative, proactive, and resourceful.
You can balance multiple projects while maintaining a positive attitude.
You enjoy working collaboratively across teams and functions.

What KI Offers You:

Ownership: Employee Stock Ownership Plan (ESOP) – be a part-owner of the company!
Health & Wellness: Competitive Health, Dental, & Vision Insurance.
Future Planning: 401(k) Plan with Company Match.
Time Off: Paid Vacation, Sick Days, & Holidays.
Wellness Perks: Fitness reimbursement programs.
Discounts: Special pricing on company products.
Education: Support for degree programs and certifications.
Full Benefits: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

Apply Today!