Client Experience Specialist

SUMMARY

Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing and administering each trip taken by Airshare Owners with the utmost care. This position strategically utilizes customer data and the personal knowledge of each Owner to provide customized experiences designed to consistently exceed their expectations. The person in this role relishes the challenge of solving problems that result in successful outcomes for our customers. The Client Experience Specialist fulfills our mission to deliver unparalleled service and flexibility every day to elevate the productivity and lifestyles of our customers. This position will require you to work in the Corporate Headquarters office located in Overland Park, KS. This is not a remote or hybrid role.

ESSENTIAL DUTIES

• Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning process
• Identify and solve any issues that may impact an Owner’s flight or trip
• Serve as the lead liaison for Owners, effectively communicating in a precise and timely fashion
• Strive to constantly produce magic moments for all Airshare customers
• Manage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlessly
• Prepare itineraries including documentation for all reservations, verifying catering requirements, ground requirements, and ensuring all special requirements are accurate
• Collaborate with all internal stakeholders to ensure impeccable execution for each trip
• Serve as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experience
• Effectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant information