Client Experience Specialist
Summary
Provide front-desk and administrative support in a corporate office, greeting clients, organizing events, and maintaining smooth operations.
OVERVIEW
We are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for clients and employees alike-whether you're greeting visitors, keeping the office running smoothly, or supporting our team behind the scenes.
RESPONSIBILITIES
Set the Standard for First Impressions
- Warmly greet and welcome clients and visitors, ensuring every interaction reflects our commitment to excellence.
Bring Events to Life
- Assist with office events including holiday parties, team gatherings, and other special occasions.
- Arrange lunch and dinner reservations for client meetings, ensuring every detail is thoughtfully handled.
Keep the Office Running Smoothly
- Maintain a clean, organized, and welcoming office environment with well-stocked supplies and properly prepared meeting rooms.
- Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a timely manner.
- Coordinate with building management on HVAC, reservations, facility issues, and special events.
- Manage mail, deliveries and shipping
Support Our Team
- Provide broad administrative support including answering phones, facilitating communications, and assisting with marketing events and project mailings.
- Tracking office related expenses, utilizing our expense tracking software (Concur).
- Handle sensitive client, personnel, and firm information with the highest level of discretion
EDUCATION, EXPERIENCE AND SKILLS
- A bachelor's degree is preferred.
- 5+ years of experience in an administrative, office management, or client experience role.
- A genuine passion for delivering outstanding service and creating positive experiences.
- Exceptional organizational skills and keen attention to detail.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
BENEFITS
- Full-time, on-site position based in our Huntsville, AL office.
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement plan.
- Generous paid time off to support work-life balance.
- A collaborative, supportive team that values your contributions every day.