Client Experience Specialist- Veterinary Receptionist (Ft. Worth/Mid-Cities)

POSITION SUMMARY

The Mid-Cities Animal Urgent Care Client Experience Specialist is primarily responsible for care of our human clients. A successful candidate has the ability to direct, prioritize, and manage multiple patients simultaneously. Soft skills include working with clients, patients, veterinarians, animal care specialists, Business Director and the Managing Partner.

Aptitude and the ability to work in a fast-paced, innovative, and flexible environment are preferred. Employees that are detail-oriented with a strong dedication to safety and patient care will meet with success.

KEY RESPONSIBILITIES

The qualified animal care specialist will successfully perform the following functions:

• Greeting clients when entering the building.
• Moving patients from the lobby to exam rooms or kennels.
• Answering phones and text messages in a timely manner.
• Managing the appointment book and walk-in queue.
• Forward booking appointments.
• Thorough knowledge of the practice management and telecommunication systems.
• Other facets of client experience care as they arise.
• Cross-trained in basic animal handling and technical work.
• Cross-trained in use and care of the diagnostic equipment.
• Responsible for keeping the clinic in a clean and orderly state.
• Additional duties as may be assigned.

Job Types: Full-time, Part-time

• Day Shift (Preferred)
• Night Shift (Preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance