Client Listening & Insights (Assurance Focus) | Manager

Great client relationships don't happen by chance — they're built on listening, insight, and a genuine commitment to continuous improvement. As a Client Insights Manager, you'll play a vital role in bringing our Assurance Client Listening strategy to life, working with internal stakeholders across the firm to turn feedback into meaningful action.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health giving you the chance to make a real impact. Here, your growth is our priority. You'll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we're building trust and shaping the future.

What you'll do:

• Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement.

• Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement.

• Coordinate client conversations, surveys, and Post Decision Reviews, capturing quality notes and actionable insights.

• Track performance, synthesise themes, and report meaningful insights to leadership.

• Own and maintain the PwC One Firm confidential feedback process, including sign-off for data extracts.

• Partner across Assurance, Clients & Markets, and support teams to deliver broader One Firm priorities.

• Act as the first point of contact for queries, reporting requests, and feedback guidance.

What we're looking for:

Core skills

• Proven ability to drive behavioural and firmwide change with a proactive, curious, "can-do" approach.

• Strong reporting, analytics, and critical insight synthesis capabilities.

• Digital fluency across Salesforce, Power BI, AI tools, and insight platforms.

• Confident client service across phone and face-to-face channels.

• Clear communication and the ability to influence stakeholders at all levels.

• Trusted judgment when handling confidential and sensitive feedback.

Desirable skills

• Experience supporting Assurance or professional services client programs.

• Exposure to training, enablement, or strategic project delivery.

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you'll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.

• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.

• Flexibility means trusting you to choose when, where, and how you work balancing what's best for you, your team, and your clients to grow and thrive together.

• Clear paths for career progression supported by continuous learning and leadership development.

• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.

• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

This role is being offered as a 10-month parental leave cover.

Ready to grow here and go further? Join PwC Australia as a Client Insights Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We're committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.