Client Manager - Publishing

The Client Manager plays a pivotal role in delivering a high-quality, relationship-led service to a diverse
portfolio of key publishing clients. Acting as a primary point of contact and strategic partner throughout the
client lifecycle, the role focuses on enhancing client value, maximizing revenue opportunities, and ensuring a
seamless experience. Through close collaboration with internal teams and client-first approach, the Client
Manager supports long-term client retention and drives continued business growth.

Job Description
Client Management & Strategic Development
• Serve as the dedicated Client Manager for a portfolio of clients, delivering a seamless and premium
client experience from initial engagement through to long-term partnership.
• Drive additional revenue for Clients by implementing a lean forward approach, continually looking for
ways to ensure maximum value from the deal.
• To continually strive to hit dedicated KPI’s for Client Relations team, increasing value and satisfaction
across all deals.
• Act as a primary point of contact for a portfolio of clients, maintaining clear, proactive and tailored
communication through regular emails, calls, and meetings.
• Liaise with Operations for onboarding processes, ensuring clients are seamlessly integrated &
continually updated throughout.
• Oversee the efficient handling of client queries, collaborating with internal business units to ensure
timely, accurate responses and resolution of issues.
• Collaborate with clients to understand their needs and objectives, developing and refining strategies
aimed at maximizing their publishing revenue.
• Proactively identify opportunities for clients to gain greater value from the services offered,
leveraging available business tools and insights to assess client performance, uncover revenue, and
recommend tailored strategies.
• Leverage business tools & insights to support client communication, delivering Quarterly Business
Reviews for a portfolio of clients.
• Regular health-checks on client portfolio to ensure any issues our spotted & flagged accordingly.
• Serve as a trusted music publishing advisor for your portfolio of clients, offering tailored guidance on
best practices, effective copyright management and income maximization across sources.

Client Experience Enablement
• Collaborate with internal business units (including Marketing, Copyright, Finance and Sync) to
enhance client servicing, representing clients’ evolving needs in the development of service delivery
standards and strategies.
• To be the internal advocate for a client portfolio, ensuring key revenue sources are flagged &
actioned.
• Build and maintain strong internal & external relationships in order to maximize the value of the deal,
ensuring clients needs are met whilst balancing positive relationships with stakeholders.
• Actively contribute to Client Services team meetings, helping to define clear actions, goals and
priorities that drive impactful outcomes for managed clients and ensure a consistent, premium
service delivery.
• Drive client engagement initiatives that promote education, retention, and long-term client
partnership, collaborating with the Marketing department to deliver campaigns and events.
• Leverage knowledge and understanding of clients to identify and share with the Global Sales team
any cross-sell, upsell or downsell opportunities.

Industry Relations & Client Outreach
• Represent the company to the highest standard and its values at industry events, fostering
relationships with existing and prospective clients while expanding our network of key stakeholders.

• Ability to establish context in conversations & communications to drive opportunity.

• Exceptional verbal and written communication, with the ability to convey complex information to a range of internal and external stakeholders.

• Strong interpersonal skills with a natural ability to build relationships focused on trust and transparency across diverse client types.

• Analytical skills and strategic thinking to interpret client data and develop actionable improvements.

• Excellent organizational and time management abilities, capable of handling multiple priorities in a fast-paced environment.

• Confident in problem solving, conflict resolution, and managing client expectations with care and professionalism.

• A confident & vocal presence both internally & externally, with the awareness to raise issues & opportunities in an autonomous manner.

• A self-starting approach to problem solving & engagement.

• Solid understanding of the music publishing ecosystem and, the evolving global landscape in music copyright.

. Demonstrable understanding of the different client profiles (songwriters, managers, labels, publishers, libraries, lawyers) and their unique needs.

• Familiarity with CRM systems (HubSpot preferred) Microsoft Office Suite and other data tools is an advantage

• Passionate about music, with a strong enthusiasm and commitment to supporting talent and growth.
• Client-first mindset, with a proactive and personable approach to service delivery.
• Collaborative and team-oriented, able to liaise with both internal and external stakeholders at all levels.
• Resilient under pressure and solution-oriented, always seeking opportunities to improve service and outcomes.
• Curious and committed to continuous learning, staying informed on industry trends, technologies, and evolving client needs.
• Enjoys travelling for work when required as well as attending live music performances.