Client Onboarding Manager

The Client Onboarding Manager owns and manages Brundage Groups onboarding engine. Ensuring every signed client and expansion moves from contract to live on a predictable timeline. They take each signed client or expansion, stand up the project, and drive it to go-live; delivering a live client with a clean handoff to the Client Success and Operations teams. The Client Onboarding Manager informs leadership exactly where every deal sits between booked and billing throughout the projects’ cycles, leads the Onboarding Team, and evolves the required project onboarding toolset from the baseline capabilities already in place today. They own the book-to-bill status reporting executives, and the board rely on, ensure onboarding timeline and metrics are met, and are responsible for ensuring a smooth and successful onboarding and transition through stabilization. This role runs on communication and follow-through. It’s the person who gets clients and internal teams to do the right thing, on time, without being chased.