Client Operations Manager
About Huzzle
At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
About the Company
Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners.
With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.
Job Type: Full-time
Location: Remote (Global)
Timezone: US (Flexible)
Job Summary
We are a fast-growing performance lead generation company specializing in the legal vertical. We provide high-intent leads and signed retainers to personal injury law firms across the U.S. As we scale, we are looking for a high-level Client Operations Manager to own the entire lifecycle of a client relationship—from the moment a contract is signed to the successful, ongoing delivery of high-quality results.
This is a critical hire designed to remove operational bottlenecks. You will be the primary engine driving campaign launches, managing technical lead distribution, and serving as the authoritative point of contact for our law firm clients and wholesale partners. If you are a data-driven operator who thrives at the intersection of client success and technical performance marketing, this role is for you.
Key Responsibilities
- Client & Account Ownership: Serve as the primary point of contact for law firm clients and partners; own the tone, quality, and frequency of all client-facing messaging.
- Campaign Launch Management: Build the bridge between sales and delivery by driving new orders from paperwork to first lead, ensuring all criteria, delivery methods, and intake requirements are documented and met.
- Technical Distribution: Act as the hands-on owner of LeadDistro, managing campaign builds, routing logic, filters, caps, integrations, and daily QA/QC.
- Data-Driven Dispute Resolution: Independently manage lead quality disputes by reconciling delivery exports against client data, classifying defects, and deciding on credits or replacements based on established policy.
- Team Leadership: Manage a small team including an Account Manager and Admin Support to ensure a high-velocity daily operating cadence where no task sits without an owner.
- System Integrity: Maintain Monday.com as the live source of truth for all campaign statuses and keep SOPs current as products and processes evolve.
- Supplier Coordination: Liaise with fulfillment partners and call centers to monitor volume, pacing, and quality, holding them accountable to strict specifications.
Requirements
- Industry Experience: 4+ years in client-facing operations or account management within performance marketing, lead generation, or a call center environment.
- Technical Proficiency: Professional experience administering lead distribution or call routing software (e.g., LeadDistro, Boberdoo, LeadsPedia, Phonexa, Trackdrive, etc.).
- Professional Communication: Exceptional written English skills; you must be comfortable communicating with attorneys and law firm owners with high levels of polish.
- Analytical Rigor: Advanced spreadsheet skills; ability to analyze large CSV exports to produce defensible, data-backed answers to client queries.
- Leadership: Prior experience managing at least 1–2 direct reports.
- Operational Demeanor: Calm under pressure, particularly during quality disputes, with a focus on leading with data rather than apologies.
Benefits
💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Competitive salary
Skills
As published by workable · 17 questions · 6 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Resume, Cover letter
Short answers (5)
- What language(s) are you business proficient in?
- How many years of experience do you have in Property Management Operations?
- What are your monthly salary expectations (in your local currency)?
- What were you making in your previous role as a monthly salary? Mention your base and any commissions separately (if applicable). We may ask for previous salary slips to confirm this.
- If you have a LinkedIn profile, please provide the URL below (if you don't have a LinkedIn profile, put N/A)
Pick from a list (6)
- What is your level of proficiency in English?
- Have you directly managed guest communication and issue resolution?
- Do you have experience managing vendor relationships (e.g., cleaners, maintenance teams, or service providers)?
- Have you used any dynamic pricing tools (e.g., PriceLabs)?
- Which of the following timezones are you able to work in?
- How did you hear about this opportunity? (Please note, this has no impact on your application)
Written answers (6)
- Have you managed multiple properties simultaneously? If so, how many properties have you managed simultaneously?
- What tools or systems have you used to manage operations (PMS, task management, communication tools)?
- Which industries have you worked in your sales roles? Were these B2B or B2C? (e.g., Cybersecurity - B2B, Finance - B2C etc.)
- Which lead distribution or call routing platforms have you personally administered? (e.g., LeadDistro, LeadsPedia, Phonexa, Boberdoo, TrackDrive, Retreaver)
- What spreadsheet functions and reporting tasks do you regularly perform? (e.g., CSV reconciliation, Pivot Tables, XLOOKUP/VLOOKUP, data analysis)
- Have you managed client relationships with law firms or worked in the legal, personal injury, or lead generation industry?