Client Operations Manager III

Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorgan Chase as a Payments Governance Client Operations Manager III and be part of a dynamic team within Third Party Oversight & Governance Operations organization. This is your chance to contribute to meaningful projects that shape the future of Third Party Payment Processing Governance. Embrace the opportunity to grow, learn, and lead in an environment that values creativity and collaboration. Your journey to success starts here! As a Payments Governance Client Operations Manager III on the Payments Governance Team, you will play a pivotal role in advancing our mission and driving success.

You will be part of a team that thrives on collaboration, innovation, and excellence, working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community, as we strive to make a positive impact. Join us in a culture that values diversity, inclusivity, and professional growth, where your ideas and expertise are celebrated.

Job responsibilities

• Demonstrate a strong understanding of heightened risk themes and serve as a subject matter expert on the firm’s risk policy decision tree.
• Act as the primary point of contact for reviewing, triaging, and resolving risk escalations for business models requiring enhanced due diligence.
• Maintain comprehensive governance documentation and communicate prohibited or restricted products and services to stakeholders, while serving as a subject matter expert on card network rules and applicable regulatory requirements to assess the design and operating effectiveness of control frameworks.
• Lead and deliver strategic initiatives from intake through execution, including scope definition, milestone management, dependency tracking, risk/issue management, and executive-level status reporting.
• Partner with internal Technology teams and external technical integrators to understand end-to-end payment flows and operational processes, translating governance and control requirements into actionable, implementable outcomes.
• Demonstrate strong client-facing capabilities, including professional presence and effective communication with senior stakeholders.
• Travel to client corporate offices as needed to conduct onsite fieldwork, collect and validate supporting evidence, and deliver insights-driven management reports for due diligence and assessment packages.
• Build strong partnerships across internal stakeholders and drive cross-functional alignment to achieve timely outcomes.
• Contribute to the continuous improvement of standard operating procedures, governance routines, and change management processes.

Required qualifications, capabilities, and skills

• Program/project management experience leading cross-functional delivery (preferably in payments, merchant acquiring, processor platforms, or third-party risk/governance contexts).
• Ability to engage credibly with technical teams/integrators and translate technical details into risk, governance, and control requirements (not software development, but technical fluency).
• People management experience with demonstrated coaching and performance leadership.
• Demonstrated executive presence and exceptional presentation capability, with the judgment to make sound, timely decisions under pressure.
• Excellent interpersonal, written, and verbal communication skills, with the ability to influence and present effectively to senior and executive stakeholders.
• Proven ability to rapidly identify key risk and compliance vulnerabilities and escalate appropriately in accordance with established governance and risk frameworks.
• Strong time management, project management, change management, and organizational skills, with the ability to manage multiple priorities and deliver to deadlines.

Preferred qualifications, capabilities, and skills

• 3 plus years of people management and leadership experience.
• 5 plus years client-facing or front-office experience.
• Qualifications in a relevant discipline, with a strong track record of detail-oriented execution, professional judgment, and the ability to identify and assess risk issues while operating strategically in a highly regulated environment.
• Experience with Payment Brands (Visa, Mastercard, Discover) program rules and requirements.
• Experience with data analysis (e.g., Microsoft Loop, Microsoft Project, Alteryx, Tableau).