Client Operations Manager (night shifts)

We’re excited to invite Client Operations Manager join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

You would be running such tasks as:
Quickly and efficiently resolve customer queries regarding payment issues via chats;
Perform daily monitoring of Operational KPIs;
Troubleshoot technical issues with payment systems and software to support payment processing;
Initiate escalation of issues to the technical team as required;
Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:
Strong ownership, attention to detail, and organizational skills;
Critical thinking and root cause analysis skills;
Ability to understand customer needs and resolve issues appropriately and professionally;
Ability to work in high workload conditions;
Ability to learn quickly and adapt to changing environments.
English language from Intermediate level.
Willingness to work night shifts: 3:30 - 14:30; 3/3

Nice to have:
Experience in resolving issues related to the payments industry;
Previous experience in customer support/payment specialist or similar position.

We offer:
100 % paid sick leaves;
20 working days of paid vacation;
Medical support;
Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
Corporate gifts & events.
Professional growth & development:
Competitive salary with annual salary promotions;
The annual budget for professional courses, conferences, workshops, and books;
Internal training courses;
Work with a team of professionals and have the opportunity to share knowledge.
Corporate Culture:
Dynamic and result-oriented work environment;
The ability to influence product development at an early stage;
Openness to new ideas and approaches, healthy team discussions;
No “red tape” culture.
Candidate journey:
HR Interview — Interview with Team Lead — Security check — Job Offer