Client Outreach Coordinator

South Hills Interfaith Movement’s (SHIM) mission is to mobilize community resources and implement sustainable programs that compassionately help neighbors meet basic needs, achieve self-sufficiency, and build community. SHIM provides food, clothing, financial aid, education, family support, and a host of other services to 8,500 people in need in Pittsburgh’s southern suburban neighborhoods. In response to the unique challenges faced by the local refugee and immigrant population, SHIM operates programming designed to support children and families in this demographic.

Why Join SHIM?

At SHIM, our employees make a meaningful difference every day. Whether you're helping families access basic needs, supporting refugees and immigrants, or strengthening our organization behind the scenes, your work directly impacts our community.

We believe our employees deserve flexibility, opportunities to grow professionally, and a comprehensive benefits package that supports both work and life.

What We Offer:

Our team is passionate about making a difference—and we believe taking care of our employees is just as important as serving our community. Eligible employees receive a competitive benefits package that includes:

· Generous PTO with increased accrual based on years of service

· Paid holidays plus floating holidays

· Flexible and hybrid work options for eligible positions

· Generous Medical Stipend

· Employer-paid life and AD&D insurance

· 401(k) retirement plan

· Employee Assistance Program (EAP)

· Voluntary supplemental insurance options

· Professional development opportunities

· A collaborative, mission-driven team dedicated to strengthening our community

Job Summary:

The Client Outreach Coordinator is responsible for building strong, supportive relationships with individuals and families in the community and ensuring they remain connected to SHIM programs and services that promote long term stability and economic mobility. This position serves as an ongoing resource and trusted connection for clients who have previously accessed short term assistance programs, helping them identify and engage with additional resources and opportunities that support their ongoing goals and well-being.

As a newly developed role, the Client Outreach Coordinator will play an important part in creating welcoming, client-centered outreach strategies that encourage continued engagement and strengthen trust within the community. The coordinator will develop and manage communication and follow-up systems, including phone outreach, newsletters, email communication, and participation in community and program events. This role requires a proactive, relationship focused professional who is comfortable building new processes, collaborating across programs, and finding creative ways to connect community members with the support and services available through SHIM.

This position is fully onsite. Employees are expected to work in person at SHIM’s designated work location(s) in alignment with organizational needs and position requirements. There will be local travel within the South Hills.