Client Relations Officer
The Client Relations Officer oversees the entirety of the administrative process
required to issue or amend trade licenses while answering all related inquiries by
professional partners and clients. The role requires monitoring the CRM system
and checking information accuracy to ensure processes run smoothly and
applications are processed in a timely manner.
Responsibilities:
- Providing clients and professional partners with license-related information in
line with organizational time-frames and guidelines
- Issuing quotes and providing license-related documentation to clients and
professional partners
- Monitoring and updating the CRM system regularly when managing a
portfolio of work
- Accurately analyzing the content of all documentation such as passports,
application forms and resolutions
- Responding to all partners’ and clients’ emails and queries on a range of
scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZA’s reputation
and integrity is maintained
- Fostering long-lasting business relationships with clients and professional
partners
- Handling complaints and finding optimal solutions to ensure clients’ happiness
and retention
- Operating closely with sales, finance, and renewals departments
- Performing other job-related duties as assigned by Management
Requirements
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively
on phone calls, via email, and during sporadic face-to-face interactions
- Strong attention to details
- Customer Service and Client Relationship Management experience is
advantageous
Benefits
As an
employee of IFZA, you can expect:
- 24 working days as annual leave
- Annual
flight home
- Life
insurance plan
- Medical
insurance plan (with the option to upgrade at your own cost)
- Bonus
scheme (in relevant departments)