Client Relations Supervisor

Maintain and strengthen client relationships through regular meetings, site visits and follow-ups.

Serve as the main point of contact for clients and concierge officers under supervision.

Monitor concierge officers’ welfare, concerns and issues, ensuring timely follow-up and resolution.

Conduct regular site visits to monitor service standards, staff performance and operational requirements.

Liaise with clients to address feedback, service requests, complaints and operational matters.

Coordinate with internal departments and clients to ensure smooth daily operations and service delivery.

Monitor concierge officers’ attendance, deployment and adherence to client requirements.

Prepare operational reports, maintain proper documentation and follow up on outstanding matters.

Identify areas for service improvement and recommend solutions to enhance client satisfaction.

Perform administrative tasks and any other ad hoc duties as assigned.