Client Relationship Advisor

Are you a relationship-focused banking professional who excels at building client partnerships, uncovering opportunities, and delivering exceptional service? Do you thrive in a consultative environment where collaboration, business development, and client success are essential to achieving results?

We are seeking a Client Relationship Advisor to manage and grow relationships within ACBB's established New England client portfolio. In this role, you will serve as a trusted advisor to community bank clients, identify opportunities to expand product and service utilization, and deliver an exceptional client experience. This position requires regular travel throughout New England, including onsite client meetings, relationship reviews, and industry events. You'll work closely with Sales, Client Care, Operations, Product Management, and Onboarding teams to strengthen client relationships and support ACBB's continued growth.

About ACBB:

Embark on an exciting journey with Atlantic Community Bankers Bank (ACBB), where we're shaping the future of community banking! At ACBB, our people are at the heart of everything we do. We take pride in offering dynamic correspondent services, including loan participations, Fed Funds transactions, compliance services, settlement solutions, and more—all without competing with our customer banks. Join our passionate team, where employees are trusted, supported, and encouraged to grow, and help us deliver innovative solutions to community banks and financial institutions nationwide.

What You’ll Do:

As a key member of the Sales and Client Relationships team, you will develop trusted client partnerships, identify growth opportunities, and support the delivery of solutions that help drive client success and organizational growth.

Portfolio Business Development & Sales Execution

• Manage and grow an assigned portfolio by identifying opportunities to expand ACBB products and services.
• Develop and present solutions that address client needs and demonstrate ACBB's value proposition.
• Manage sales pipeline activity and maintain accurate client and opportunity information within Salesforce.
• Prepare proposals, presentations, and other materials to support business development efforts.
• Support the sales process from initial opportunity through implementation and ongoing relationship management.

Client Engagement, Relationship Management & Retention

• Serve as the primary relationship manager for an assigned portfolio of community bank clients throughout New England.
• Build and maintain strong relationships through proactive engagement and exceptional service.
• Conduct strategic conversations with executive and senior-level client contacts to understand business needs and objectives.
• Drive client retention and long-term relationship growth through regular communication and relationship reviews.
• Travel throughout the New England region to meet with clients and strengthen partnership opportunities.

Client Onboarding & Post-Sale Support

• Partner with Onboarding and internal teams to ensure a seamless client implementation experience.
• Communicate client requirements, facilitate issue resolution, and support project milestones.
• Monitor onboarding progress, identify potential challenges, and coordinate timely follow-up activities.
• Collaborate across departments to deliver an exceptional client experience and ensure client satisfaction.