Client Relationship Manager - Industrial Networking
Axians India, an ICT brand of VINCI Energies, is a dedicated business unit specializing digitizing factories, enabling Industry 4.0 through IT/OT integration, and industrial cybersecurity along with managed services offering project management services for IT projects.
With strong capabilities in design and implementation of ICT solutions & IT services, Axians India delivers end-to-end solutions tailored to the needs of critical sectors.
(Role Summary:
We are looking for an experienced Customer Relationship Manager to build and manage long-term relationships with key customers across industrial sectors. The role focuses on account growth, customer engagement, and delivering value-driven digital solutions.
Key Responsibilities:
Manage and strengthen relationships with key stakeholders (Plant, IT/OT, Procurement, etc.)
Drive account growth through cross-sell and up-sell opportunities
Identify customer needs and propose digital transformation solutions
Coordinate with internal teams to ensure successful project delivery
Handle customer issues, ensure satisfaction, and improve retention
Maintain account plans, pipeline, and regular updates to management
Requirements:
B.E./ with experience in Industrial Automation / Networking / Technical Sales / Account Management
Knowledge of Industrial Networking, OT/IT, SCADA/MES, or Manufacturing systems
Strong communication, negotiation, and relationship management skills
Core Skills:
Customer Focus | Strategic Thinking | Commercial Acumen | Collaboration