Client Relationship Manager - Interior Design

Our client is a premier, award-winning interior design and commercial space-planning consultancy specialising in full-turnkey workplace transformations. They create modern, inspiring commercial environments for top-tier corporate brands.

They are seeking a high-calibre Account Executive to serve as the primary client relationship manager, driving revenue, managing project life cycles, and ensuring exceptional project delivery from initial site survey through to final site handover.

Key Responsibilities

• Client Relationship & Partnership Management: Serve as the central point of contact for clients, ensuring seamless two-way communication, managing expectations, conducting weekly client meetings, and resolving queries swiftly to maintain high satisfaction standards.
  
• Budgeting, Costing & Deal Closing: Perform initial site surveys and building evaluations to compile preliminary cost estimates. Collaborate with designers to finalize space plans, prepare comprehensive final budgets, present solutions to clients, and successfully close deals.
  
• Cross-Functional Team & Project Direction: Lead and manage internal project teams (Project Managers, Designers, Site Coordinators, Buyers) and chair weekly internal and site meetings. Oversee resource allocation, confirm quotes, follow up on orders, and ensure strict quality control both on-site and during manufacturing.
  
• Financial Administration & Debt Collection: Ensure accurate pricing, variation tracking, and timeous client invoicing through the accounts department. Manage client credit terms, oversee account balances, and assist with debt collection where required
  
• Site completion & Handover: Supervise site snags, furniture installations, and move logistics. Compile and present complete handover files (layouts, warranties, compliance certificates, COCs) and organise client site handovers.
  

Requirements

· Exceptional planning skills with the ability to manage complex project schedules, coordinate multiple suppliers, and keep deliverables strictly on track.

· Natural ability to build rapport, navigate diverse personality types, handle high-pressure negotiation, and maintain emotional resilience.

· Outstanding verbal and written communication skills with the confidence to pitch proposals, present layouts/budgets to executive stakeholders, and chair meetings.

· A valid driver’s license and own reliable vehicle are essential for frequent site visits, factory quality checks, and client meetings.

· Strong financial orientation, attention to detail, sound decision-making, and problem-solving abilities within commercial fit-out or interior design environments