Client Relationship Manager

Job Description
1. Client Onboarding
- Manage and ensure that the KYC process conducted by Key Accounts Executive are in compliance to MA requirements.
- Manage and ensure all customer files are created in order and in system.

2. Customer Service
- Manage customer visits, and tours of MA Facilities
- Address customer inquiries and provide information about products or services
- Handle customer complaints or issue by liaising with the appropriated departments for resolution
- Take ownership of all the client’s shipments (import / export / domestic / freight collect / 3rd party) within MA Singapore.
- Cultivate and maintain strong relationships with key clients, partners, and stakeholders.
- Collaborate with internal teams to ensure a seamless client experience and satisfaction.
- Ensure that customer details are updated
- Manage customer service to ensure that standards and procedures are in accordance to MA standards.

3. Collection Management
- Ensure all final invoices and dues are collected before last inventory is draw out.

4. Reporting
- Generate monthly sales reports to have a summary of all client’s inventory
- Monthly market report

Job Requirement:
- Bachelor's Degree or Diploma in Business Administration, Marketing, Logistics & Supply Chain Management.
- Minimum 5 years of experience in client relationship management, key account management, customer service, or sales, preferably within the logistics or freight forwarding industry.
- Proven experience in managing key accounts and building long-term customer relationships.
- Strong understanding of customer onboarding processes, including KYC (Know Your Customer) requirements, is an advantage.
- Excellent communication, interpersonal, negotiation, and presentation skills.