Client Relationship Manager-North

About Point Care:

Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centered services and support under the National Disability Insurance Scheme (NDIS). w e are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

Position Summary:

The Client Relationship Officer will be responsible for developing and managing relationships with clients and referrals sources in their region which generate leads for new client prospects in all of Point Care’s business channels. The Client Relationship Officer will be the first point of contact for all referrals and leads generated from sales and marketing programs and will be responsible for working with Client Service Managers to assess suitability and manage prospects through to the intake stage.

Reporting to: The Operations Manager .

Direct Reports: Nil

Works with: Client Service Managers, Compliance, Social Media Officer , and Intake.

Key Responsibilities:

• Generate and convert leads through sales and marketing initiatives.
  
• Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
  
• Identify and pursue new business opportunities within the NDIS sector. Develop and maintain strong relationships with key stakeholders, including NDIS planners, support coordinators, and participants.
  
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• See attachment for more details
  

Requirements

∙ NDIS sales, client relationship or business development experience is a pre-requisite.
∙ Highly success focussed.
∙ Able to work autonomously and prioritise workload to achieve maximum efficiency.
∙ Must be able to travel throughout the region for work.
∙ Exemplary communication skills
. Ability to build enduring, high-quality relationships.

Benefits

∙ Competitive remuneration

∙ Motor vehicle and tools of the trade

∙ Sales incentive program

∙ Access to ongoing training and development opportunities