Client Relationship Manager

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.

Our client is an Ahmedabad-based company specialising in smart home and building automation solutions. The company provides advanced technology solutions for lighting control, security systems, building management systems, home theatres, audio-video systems and climate control.

Its focus is on making residential and commercial spaces smarter, safer, more energy-efficient and convenient through integrated automation technology.

Position: Client Relationship Manager

Qualification: Graduate in any discipline; a technical or engineering background will be an advantage.

Location: Ahmedabad

Experience Range: l 4–8 years of relevant experience in client relationship management, account management, customer success or a similar client-facing role.

Office Timing: 9:30 am to 6:30 pm / 10AM to 7PM (Monday to Saturday)

About the Role:

Our client is looking for a Client Relationship Manager to build and maintain strong, long-term relationships with clients for our Home Automation, ELV, Security, Audio-Visual and Smart Building Solutions. The role focuses on understanding client needs, coordinating with internal teams, ensuring a smooth client experience throughout the project lifecycle, and identifying opportunities for repeat business and referrals.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective clients.
• Understand client requirements, expectations and project needs; coordinate with relevant teams to provide suitable
• solutions.
• Act as the primary point of contact for client communication, updates and queries.
• Coordinate with sales, technical and project teams to support timely and smooth project execution.
• Follow up on enquiries, proposals, project progress and client commitments.
• Arrange and participate in client meetings and product/system demonstrations when required.
• Coordinate quotations, proposals and other client documentation with the relevant internal teams.
• Handle client concerns and service requests professionally, escalating issues and tracking them through resolution.
• Conduct regular follow-ups to assess client satisfaction and maintain engagement after project handover.
• Identify opportunities for repeat business, upgrades, cross-selling and client referrals.
• Maintain accurate client records, meeting notes, follow-up schedules and relationship updates.
• Share client feedback with management and internal teams to improve service quality.

Requirements

• Graduate in any discipline; a technical background will be an advantage.
• 4–8 years of relevant experience in client relationship management, account management, customer success or a
• similar client-facing role.
• Strong communication, interpersonal, presentation and relationship-building skills.
• Client-focused, organised and able to manage multiple client accounts and follow-ups.
• Ability to coordinate effectively with cross-functional teams and resolve client issues.
• Professional approach to handling client expectations, concerns and confidential information.
• Basic knowledge of MS Office/Excel; CRM software knowledge will be an advantage.
• Willingness to travel and attend client/site meetings as required.
• Experience in Home Automation, ELV, Security, Audio-Visual, Electrical or related industries will be an advantage.

Ideal Candidate
A proactive and client-focused professional who builds trust, communicates clearly, follows through on
commitments and ensures a positive client experience from initial discussion through project execution and
after-sales support.

If interested, please share your updated resume with details of your present salary, expectations & notice period