Client Relationship Manager

We're a growing Singapore employment agency looking to expand our team of Client Relations Managers to help employers find their ideal domestic helper. Build your own client relationships and get paid directly for the results you bring.

This is a fractional, freelance role. Since it's fully commission-based, you are free to set your own hours and can work alongside other jobs or commitments, and that's not a conflict of interest for us. We want you to have full autonomy over how and when you work, with one simple expectation: when a client reaches out, you respond within a reasonable timeframe. Ownership of your schedule shouldn't come at the cost of the relationships you're building.

If you're still interested, we'll do everything we can to support your growth as we build a forward-thinking employment agency.

Where You'll Work

100% remote by default. No commute, no fixed desk. If you'd rather work from an office sometimes, that's available too.

What You'll Do

• Learn to own the client relationship end-to-end, from first enquiry to signed placement. You talk to the family, understand what they need, recommend the right helper, and see it through.
• Guide employers and helpers through shortlisting and interviews, by call or video.
• Follow up consistently until the placement is closed, not just until the lead goes quiet.
• Build relationships that last past the placement, so clients come back and refer others.

What We're Looking For

• Good spoken and written English, with a warm, client-friendly communication style. You're comfortable building trust over WhatsApp, a call, or video.
• A second local language (Mandarin, Malay, Tamil, or others) is a strong plus. The more languages you speak, the more families we can serve.
• Self-motivated and comfortable managing your own pipeline without close supervision.
• Any interest level in sales, customer service, or relationship-building, and a willingness to learn.
• Some corporate or client-facing experience is preferred, for a good sense of professionalism, but prior maid agency or sales experience is a bonus, not a requirement. We're focused on building a team with diverse backgrounds and perspectives.

You Might Be the Right Fit If…

• You want ownership and want to build your own client base. You manage your own client relationships from start to finish, in your own way, and take pride in creating a great experience for the families you work with.
• You're comfortable being paid for outcomes. Full commission means no ceiling. What you earn directly reflects the relationships you build and the placements you close.
• You want flexibility more than structure. No fixed hours, no clock in. If you can manage yourself and get results, you'll thrive here.
• You're okay with some calls not converting. Not every lead becomes a placement, and that's normal in this business. We'd rather talk it through together and improve than treat a miss as a failure.

You Might Be the Wrong Fit If…

• You want a guaranteed monthly paycheck. At our current stage, this isn't something we can offer right now. Hence, this is a commission-only role, so if that feels too uncertain, this probably isn't the right time for this role.
• You want someone managing your day for you. Nobody's telling you which calls to make when. If you need that structure to stay on track, this role may be hard to settle into.
• You want a big team environment. We're small and mostly remote, so if you're looking for a bustling office and daily in-person energy, that's not really what this is.

Culture

• No micromanagement, but never on your own. Reach out whenever you need help, and we check in with each other regularly too, to see if anyone needs a hand or has a lead to pass on.
• Collaboration over competition. We don't poach each other's clients. As much as possible, we want everyone to win and grow in their own career, not compete over the same leads.
• No office politics. Whether you work remote or from our office, it's just you, your clients, and the work. No gossip, no cliques.
• Bi-weekly catch-ins. A relaxed check-in every two weeks, virtual or in-person, your choice, focused on how it's going, what's blocking you, and what we can do to make things better.
• Respect goes both ways, and every way. A helper, an employer, and a teammate all deserve the same courtesy and professionalism from you. This isn't a business where anyone gets treated as "just" a candidate or "just" a client.

What We Offer

• Uncapped commission. No ceiling on what you can earn per placement ($500 per placement).
• Autonomy. You're in full control of your time, how you work, and how you build your client relationships.
• Training and mentorship. You don't need experience, just the right attitude. You'll learn how to speak with clients and helpers, and how to carry out the steps needed to bring a helper from abroad to the client's doorstep.
• This is a fractional role. You can hold a full-time job or another hustle and close deals with us on the side. That's genuinely fine by us, just make sure it's fine with your other commitments too.

To Apply

Please send us your resume. Prior maid agency or sales experience is a small plus, not a requirement. We're aiming to build a freelance team with diverse backgrounds, experiences, and perspectives.