Client Sales & Marketing Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote/hybrid Position

Pay:$20-$21 hour

Schedule:8:30am-6:30pm Monday-Friday

Travel:25%

Job Track Description:

• The Inside Sales/ Sales Representative role and responsibilities:

  § Professionally handle outbound calls to assigned Health Care Professionals.

  § Ability to manage assigned targets/territories and achieve program goals.

  § Utilizes gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products.

  § Delivers information utilizing approved messaging accurately and professionally.

  § Engages with client field representatives as required.

  § Handles all calls according to client specifications including but not limited to using computer systems, manual documentation and training resources.

  § Possesses previous experience in business to business calling, ability to communicate complex information, excellent gatekeeping skills, and demonstrated blend of sales and service skills. Excellent verbal and written communication skills required. Ability to efficiently type and navigate computer systems.

  § Evaluates and escalate calls as outlined in training and the FAQ’s.

  § Comply with CLIENT global policies, CLIENT local policies and CLIENT processes and procedures.

  § Comply with CLIENT and CONDUENT AE and PQC processes.

  § Obtain pertinent customer information and record customer interactions in appropriate systems as agreed with CLIENT. All information must be managed using Customer Relationship Management (CRM) system.

  § Communicate to CLIENT regarding customer calls, issues, and insights from customer calls, trends, programs and solutions.

  § Maintain up-to-date knowledge of business and industry information as necessary to provide services.

General Profile

• Proficient in a range of operational processes through prior job-related experiences and training.
• Completes a variety of assignments.
• Works within defined processes and procedures.
• May help determine the appropriate approach for new assignments.
• Likely to act as a resource for colleagues with less experience.
• Completes work with a limited degree of supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts the quality and effectiveness of the team.
• Uses discretion to change work processes to achieve results.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to different problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges ideas and information effectively.

Responsibility Statements

• Executes intermediate inbound and outbound sales marketing activities, using established guidelines, and under supervision.
• Identifies customer requirements and matches them with product or service offerings.
• Provides the customer with appropriate product and service information, including legal information and processes.
• Gathers all necessary information to update the database.
• Serves as an escalation point for lower-level employees.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.