Client Service Account Manager - Healthcare Payments - Vice President

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.

As a Client Service Account Manager in Healthcare Payments, you play a crucial role within a team that directly influences revenue retention and growth. Your responsibilities include managing and fostering relationships with healthcare provider accounts in the Healthcare Payment sector.

Job responsibilities

• Manage midmarket clients with $100M to $2B in top line revenue, ensuring the health and satisfaction of customer relationships.
• Serve as the main contact for clients, facilitating strategic and operational business activities.
• Develop strong relationships with client leads and executives/C-suite.
• Support revenue growth through business reviews, strategic account plans, and solution demonstrations.
• Prepare and process customer orders and contracts to expand services or deliver new hardware.
• Demonstrate a thorough understanding of InstaMed solutions and ensure successful utilization and drive adoption of those solutions across the territory.
• Partner with JP Morgan bankers and treasury management officers to manage customer relationships and identify joint sales opportunities.
• Conduct outreach to communicate changes or new offerings that impact customer relationships.
• Identify potential risks to customer retention and serve as the escalation point for issue resolution.
• Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.
• Be willing to travel nationwide up to 20% of the time

Required qualifications, capabilities, and skills:

• 5 + years of proven success in a revenue-generating role
• 5 + years of experience within healthcare, health-tech, and merchant services
• Excellent people skills and ability to build relationships with customers.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily task management and follow-ups.

Preferred qualifications, capabilities, and skills:

• Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.
• Bachelor’s degree or higher