Client Service Analyst - (12 Months Fixed Term Contract)

Job Summary

As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

Job Responsibilities

• Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
• Identify and escalate issues in a timely manner
• Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions
• Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction
• Provide back-up customer service function to team members when required
• Take ownership in pending cases through a close follow-up and proactively make an update to clients
• Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank’s operational process and product functionalities

Required Qualifications, Capabilities, and Skills

• A strong understanding of the cash management business, products, and operational procedures
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Ability to work well within tight deadlines and good time management skills are required
• Fluency in verbal and written English communication skills
• Strong problem solving skills to provide quick resolution on issues

Preferred qualifications, capabilities, and skills:

• Experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role)

This role is intended to be for an initial term of 9 months only, however, subject to business needs, the contract may be extended or converted to permanent employment