Client Service Delivery Coordinator, Bilingual

Overview:

The Client Service Delivery Coordinator is responsible for providing support to the Client Service Delivery Team to ensure the timely and effective application of RenewableWorks processes and procedures and the company mission. This person will support the customer relationship with a focus on improving customer experience, account retention and sales growth. This position requires organizational, project management, interpersonal and computer/data management skills as well as independent judgment to anticipate and solve problems to maintain smooth and professional client service delivery experience. The Client Service Delivery Coordinator interacts and serves as a point of contact with cross-functional leadership members. All aspects of this position impact revenue, retention and overall service.

Location: Remote

JOB DUTIES and RESPONSIBILITIES

• Supports and completes tasks and procedures to drive operational excellence for all applicable touch points in the customer experience including customer inquiries, orders, fulfillment, problem resolution, and retaining existing customers for RenewableWorks.
• Adheres to service level goals, individual and team performance goals, quality assurance targets and productivity levels.
• Supports RenewableWorks business including knowledge of partners that are critical to customer success.
• Partners with operations and sales teams after identifying specific customer service issues and trends; implements appropriate action plans to address root cause.
• Ensures excellent customer and field communication for program success.
• Implements suggested system and workflow improvements to enhance the team's efficiency and relies on experience and judgment to plan and accomplish goals and tasks focused on speed to delivery service.
• Develops relationships to become the point of contact with key representatives and enhance proactive communication and follow through on all transactions.

CORE KNOWLEDGE and SKILLS

• Microsoft Office products, including Outlook, Excel, Word and PowerPoint.
• Ability to work independently, organize and prioritize workload to meet deadlines, utilize a wide degree of creativity and latitude to accomplish goals, understand business implications of decisions, and complete multiple tasks/ projects with minimal supervision in a fast-paced environment.
• Strong verbal and written communication, the ability to communicate effectively and conducts meetings. Must be able to interact well at all levels of the organization.
• Ability to drive team efficiency and productivity while fostering a positive, motivational work environment that supports collaboration and team work.
• Strong problem solving, attention to detail, and analytical ability. Ability to analyze and consider potential conclusions as it relates to historical data and current events to anticipate business needs and implement plans accordingly.
• Works effectively and proficiently with customers, vendors and management team to build relationships and investigate and resolve issues and challenges.
• Strong ability to work in multiple platforms efficiently and accurately.
• Strong customer and team interpersonal and communication skills with the ability to influence others.
• Conducts business with integrity, high moral standards, and ethical behavior.

QUALIFICATIONS

• High school diploma, GED or international equivalent required.
• At least 1 year required experience supporting customer inquiries, product fulfillment and services, and is accountable for problem resolution success and a focus on retention.
• At least 1 year industry-specific experience in the Professional Services/Staffing/Client Service Delivery field is preferred.
• Must be bilingual in English/Spanish

WORK ENVIRONMENT and PHYSICAL DEMANDS

• Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move 25 pounds.
• This is a remote/virtual role; work from home.

Salary Range: $19.00 - $21.50 per hour, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [email protected], or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.