Client Service Executive (Travel Concierge)

Are you passionate about travel, enjoy helping people and take pride in delivering exceptional customer service?

At Aura World, we believe that great travel experiences begin with thoughtful service, attention to detail and genuine care.

We are looking for a proactive, service-oriented and resourceful Client Service Executive to join our growing team.

Your Responsibilities

• Handle customer enquiries and provide timely, professional assistance.
• Support flight bookings, hotel reservations and travel arrangements.
• Coordinate with airlines, hotels and overseas partners.
• Manage booking documentation, client follow-ups and administrative tasks.
• Assist clients with travel changes, disruptions and urgent requests.
• Deliver personalised and seamless travel experiences.

Who We’re Looking For

• Passionate about travel, hospitality and customer service.
• Excellent communication and interpersonal skills.
• Organised, meticulous and able to multitask.
• Proactive, resourceful and responsible.
• Able to work independently and collaboratively.
• Previous experience in travel, airlines, hospitality or customer service is an advantage.
• Fresh graduates with a positive attitude and willingness to learn are welcome.

Why Join Aura World?

✨ 5-day work week with flexible work arrangements

✨ Occasional weekend work may be required to support operational needs, with appropriate time off or compensation in accordance with company policy and applicable regulations.

✨ Supportive and collaborative work environment.

✨ Exposure to luxury travel and international destinations.

✨ Opportunities for professional growth and development.

✨ Be part of a boutique travel company where your contributions make a difference.