Client Service Manager APAC
Location: Tokyo,Tōkyō-to,Japan
Company: Evaluate Japan KK
Position: Client Service Manager APAC
Reports to: Business Development Director APAC, EvaluatePharma Japan KK
Location: Tokyo Office
Role:
The Client Service Manager APAC will report to the Business Development Director APAC and will be required to work closely with the APAC team. The Client Service Manager will be expected to contribute fully to achieving the commercial and business objectives of the APAC Team and the specific objectives of the Client Support role.
The APAC team are looking to hire a Client Service Manager to work closely with current and prospective clients to optimise usage of the services to help the Business Development members deliver on renewal or new business development objectives.
The Client Service Manager is responsible for delivering an excellent standard of client support to all Evaluate clients and prospective clients in Japan principally and additionally in other Asian Pacific territories, and also developing training programmes to gain greater client engagement and adoption of our services. Support correspondence and training will be with users either via online sessions and/or on site.
Excellent communication and presentation skills are required combined with good experience or understanding of the importance of client service to sales retention and new business development.
Requirements:
- Able to build and develop relationships with clients
- Able to work in an English-language environment
- Microsoft Office and Salesforce or other CRM system experience
- Educated to degree level (Life Science would be an advantage)
- Pharmaceutical and/or financial industry experience/knowledge preferred
- Japanese (Native), English (Business level)
- Respond to client service requests in an accurate and timely manner
- Proactively offer clients support and solutions
- Able to work closely with the Sales Directors and the Business Development APAC members to agreed client and territory sales plans
- Able to travel internationally to train and support clients
- Commercial experience either in client service, sales or account management
Desired attributes:
- Client focused
- Self-motivating
- Team player
- Proactive
- Creative thinker
- Excellent communication skills – internally and externally
- Excellent analytical skills
- Able to resolve complex problems with simple and practical solutions
- Able to develop and evolve while ensuring continuity
Start Date: ASAP
You must be eligible to work in Japan without sponsorship to apply for with position.