Client Service Manager, Central Island
Lead with purpose. Build relationships. Drive growth.
Commissionaires Security Solutions (CVIY) is a mission-driven organization dedicated to supporting veterans, their families, and the safety of our communities. We are a full-service security services company operating as a Not-for-profit with a diverse customer base of commercial, residential and government accounts.
We’re looking for a Client Services Manager based in Nanaimo to lead our Central Island region (Malahat to Qualicum). This is a high-impact role for someone who thrives on building relationships, growing business, and leading teams to deliver exceptional service.
What you’ll do
Why this role stands out
What you bring
What we offer
Commissionaires Security Solutions (CVIY) is a mission-driven organization dedicated to supporting veterans, their families, and the safety of our communities. We are a full-service security services company operating as a Not-for-profit with a diverse customer base of commercial, residential and government accounts.
We’re looking for a Client Services Manager based in Nanaimo to lead our Central Island region (Malahat to Qualicum). This is a high-impact role for someone who thrives on building relationships, growing business, and leading teams to deliver exceptional service.
What you’ll do
- Lead and support a strong operations team across the region
- Build and maintain trusted client relationships
- Identify growth opportunities and support proposals, renewals, and new business
- Collaborate with leadership to execute strategic and market growth initiatives
- Stay ahead of industry trends and strengthen our community presence
- Ensure high-quality service delivery across all client sites
- Champion a positive, collaborative culture while representing CVIY’s values with clients, partners, and the community
- Partner with recruitment teams to communicate staffing needs and support effective placement of personnel across client sites
Why this role stands out
- Purpose-driven work supporting veterans and communities
- A visible, high-impact leadership role
- Opportunity to influence growth and strategy
- Autonomy to bring ideas forward and make a difference
- Work out of our new Nanaimo office
What you bring
- Strong leadership and people-management experience
- Excellent relationship-building and client service skills
- Strategic mindset with solid business acumen
- 5–7 years in security or service-based industry (preferred)
- Self-motivated, positive, and adaptable
- Ability to travel within the region and occasionally to our Home Office in Victoria
- Proficient with Microsoft Office suite (i.e. Outlook, Word, Excel and PowerPoint)
What we offer
- Group-life Insurance and Long-term Disability
- Health & Dental and Vision coverage
- Paid sick and personal needs time
- Paid vacation time
- Company paid RRSP contributions
- Inclusive, supportive team culture