Client Service Manager – India Based

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Company: Evaluate Ltd

Position: Client Service Manager – (India Based)

Reports to: Client Service Director - UK

Location: Based at WNS Office in Bangalore, Gurgaon or Mumbai

Role:

Reports to the European and ROW Client Service Director – London

The Client Service Manager (India Based) will work closely with clients and prospective clients in India to optimise usage of Evaluate services to help the Sales/Business Development Manager (India) deliver on their renewal and new business development sales targets and growth objectives.

In addition the Client Service Manager (India Based) will provide local and team support for the growing number of Indian based users at major accounts managed by European Sales Directors.

A key function of the Client Service Manager role is the consultative nature of interactions with clients when dealing with questions or requests regarding the content and functionality of Evaluate products.

The Client Service Manager will also be responsible for developing training programmes to gain greater client engagement and adoption of our services. Training will be with users either via online sessions and/or on-site.

In addition the Client Service Manager will contribute to the creation of help materials such as Brainshark training videos, user documentation and online help.

Excellent communication and presentation skills are required combined with good experience or an understanding of the importance of client service to the product innovation, sales retention and new business development process.

The Client Service Manager is required to assist and support the other Client Service Managers and Sales Directors when required by the demands of the business or requested by the European and ROW Client Service Director or Senior Sales Director.

Requirements:

• Commercial experience of supporting clients, ideally in a Client Support, Training or Account Management role

• Educated to degree level
• Pharmaceutical and/or financial industry experience/knowledge an advantage

• Excellent communication skills

• Self-motivated
• Able to build and develop relationships with clients
• Demonstrates a can-do attitude to maintain Evaluate’s outstanding Client Service reputation
• Works with clients collaboratively to maintain and grow Evaluate’s value within an organisation
• Able to resolve complex problems with simple and practical solutions
• Creative thinker
• Team player
• Help develop sales leads for Sales Directors through an intimate knowledge of these sectors and the Evaluate product offering

Start date: ASAP

You must be eligible to work in India without sponsorship to apply for with position.

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